ServiceNow Developer at European Bioinformatics Institute (EMBL-EBI) (Cambridge, UK)

EMBL-EBI has recently implemented the ServiceNow platform to help manage and deliver an ITSM framework including problem, change, and incident management, and to automate functions and standard procedures within our IT environment. Our IT teams are moving away from our existing ticketing system (RT) to ServiceNow, to improve the user support experience through improved integrated services. ServiceNow will be used to integrate the entire lifecycle of Incident and Service Request Management and provide a user facing interface for service request, incident reporting, service usage and associated documentation.

As a ServiceNow Developer at EMBL-EBI you will be involved in developing, designing and supporting the technical solutions on the ServiceNow platform. You will provide administration, application development, integration with other IT services, maintenance, and technical support, using best practice web programming techniques to create robust solutions for EMBL-EBI services utilising the ServiceNow platform.

Your role

As a ServiceNow Developer, you will have the opportunity to:

• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.


• Provide software development and customisation including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development.


• Obtain and analyse/interpret business requirements to propose sustainable solutions in ServiceNow.


• Coordinate and solve complex technical data and transformation issues.


• Answer “how to” technical and application configuration questions about the ServiceNow system.


• Develop, maintain, and execute reports to ensure system operation meets performance targets.


• Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades.


• Perform manual and unit testing, analyse test results and validate application data to meet functional specifications and maintain test plans and production support procedures for software and systems already in place.


• Create and maintain system design and operations documentation.


• Commit to the continuous improvement and learning of ServiceNow best practices, tools and technology.

You have

• Overarching understanding of ServiceNow Enterprise product suite.


• Experience developing applications using ServiceNow scripting and workflows.


• Experience of designing and developing interactive and user-friendly web pages, forms and catalogs using Javascript, jQuery, Angular/Jelly script and CSS/HTML.


• Fundamental understanding of the key technologies relevant to ServiceNow integration solutions, including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS


• Demonstrable experience with ServiceNow APIs and integration with other IT systems.


• Ability to to import and export data between Service Now and other systems and assist in creation of views for reporting purposes.


• Experience supporting the ServiceNow platform by troubleshooting a variety of complex software problems, implementing bug fixes, and performing root cause analysis.


• Display aptitude in learning new modules based on training materials


• Familiarity with agile development processes methodology in ServiceNow applications development.

Qualifications:

• A degree in Computer Science, IT or an equivalent qualification.


• 2+ years experience of ServiceNow development and IT service management process design.


• ServiceNow System Administrator Certification.


• Background in ITIL, Service Management, Asset Management or IT Management.


• Knowledge of web-based systems architecture, service-based architecture, and enterprise application architecture.


• Knowledge of Agile/Scrum concepts, ideally with experience operating in a Scrum team


• Proven ability to work independently and as a team member


• Good organisational, multi-tasking, and time-management skills


• Experience of managing stakeholder expectations and prioritising workloads

You might also have

• 4+ years of ITSM systems integration and/or implementation experience.


• Implementation Specialist Certification or Certified Application Developer.


• Ability to perform high level CMDB/Asset implementations for user requested ‘IT Assets’.


• ITIL Foundation certification is highly desirable

Why join us

Do something meaningful
At EMBL-EBI you can apply your talent and passion to accelerate science and tackle some of humankind's greatest challenges. EMBL-EBI, part of the European Molecular Biology Laboratory, is a worldwide leader in the storage, analysis and dissemination of large biological datasets. We provide the global research community with access to publicly available databases and tools which are crucial for the advancement of healthcare, food security, and biodiversity.

Join a culture of innovation
We are located on the Wellcome Genome Campus, alongside other prominent research and biotech organisations, and surrounded by beautiful Cambridgeshire countryside. This is a highly collaborative and inclusive community where our employees enjoy a relaxed atmosphere. We are committed to ensuring our employees feel valued, supported and empowered to reach their professional potential.

Enjoy lots of benefits:

• Financial incentives: Monthly family, child and non-resident allowances, annual salary review, pension scheme including 17% employer contribution, death benefit, long-term care, accident-at-work and unemployment insurances


• Flexible working arrangements


• Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)


• Generous time off: 30 days annual leave per year, in addition to eight bank holidays


• Relocation package including installation grant (if applicable)


• Campus life: Free shuttle bus to and from work, on-site library, subsidised on-site gym and cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)


• Family benefits: On-site nursery, child sick leave, generous parental leave, holiday clubs on campus and monthly family and child allowances


• Benefits for non-UK residents: Visa exemption, education grant for private schooling, financial support to travel back to your home country every second year and a monthly non-resident allowance.


• For more details please see our employee benefits page.

What else you need to know

• Contract duration: This position is a 3 year contract.


• International applicants: We recruit internationally and successful candidates are offered visa exemptions. Read more on our page for international applicants.


• Diversity and inclusion: At EMBL-EBI, we strongly believe that inclusive and diverse teams benefit from higher levels of innovation and creative thought. We encourage applications from women, LGBTQ+ and individuals from all nationalities.


• Job location: This role is based in Hinxton, UK and you will be required to relocate once it is safe to do so, if you are currently based abroad. Read more about how we are recruiting during the pandemic.


• How to apply: To apply please submit a cover letter and a CV through our online system. We aim to provide a response within two weeks after the closing date: 3rd September 2021.

Salary: Grade 5 or 6 (monthly salary starting at £2,809 or £3,143 after tax + other paid benefits)